FAQs

What are your prices?

Prices may vary depending on the amount of items purchased; contact us for additional details and to receive a quote.

Do you have a minimum order Quantity?

MOQ varies between products, contact us for additional details and to receive a quote.

Can you Supply The Relevant Documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

Samples Lead time is 7 Working days, for Mass production 20-30 Days. The lead time becomes effective when we receive your deposit & we have your final approval on the products.

What kinds of payments methods do you accept ?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is your product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

Accurate Shipping Rates can only be achieve when we have details for the amount, weight & shipping methods. Contact us for additional details and to receive a quote.